Refund policy

BLOOM HARMONY – RETURN & REFUND POLICY (South Africa)

1. Overview

At Bloom Harmony, we are committed to providing high-quality beauty products. This Returns Policy complies with applicable South African consumer laws, including the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA).

2. Your Legal Rights (CPA Compliance)

Under the CPA, all products sold are subject to an implied warranty of quality, meaning they must be:

  • Of good quality
  • Free from defects
  • Fit for purpose 

If a product does not meet these standards, you are entitled to remedies as outlined below.

3. Returns for Defective or Faulty Products

If your Bloom Harmony product is defective, damaged, or not fit for purpose:

  • You may return the product within 10 business of delivery
  • You may choose one of the following remedies:
    • Replacement
    • Full refund
  • Bloom Harmony will cover the reasonable cost of return shipping for valid defective claims.

Important: We reserve the right to inspect and verify the defect before approving a refund, replacement, or repair.

4. Cooling-Off Period (Online Purchases Only)

If you purchased your product online:

  • You may cancel your order within 7 days of receiving the product under the ECTA
  • The product must be:
    • Unused
    • In original packaging
    • In resalable condition
  • The customer is responsible for return shipping costs unless the product is defective.

5. Change-of-Mind Returns (Not Legally Required)

The CPA does not provide a general right to return goods due to:

  • Change of mind
  • Incorrect selection
  • Preference issues

However, at Bloom Harmony’s discretion, we may accept returns under the following conditions:

  • Request made within 7 days of delivery
  • Product is unused, hygienic, and in original sealed packaging (important for makeup tools)
  • Return shipping is at the customer’s expense
  • A handling/restocking fee may apply

6. Hygiene & Safety (Important for Cosmetics)

Due to the hygienic nature of makeup brushes:

  • Products that have been opened, used, or tampered with may not be returned unless defective
  • This is to protect customer health and comply with safety standards

7. Non-Returnable Items

We reserve the right to refuse returns for:

  • Used or unsanitary products (unless defective)
  • Products damaged due to misuse, negligence, or improper care
  • Products not in original condition or missing packaging (for non-defective returns)

8. Return Process

To initiate a return, please contact us at:
Email: [bloomharmony2@gmail.com]

Include:

  • Order number
  • Proof of purchase
  • Description of issue
  • Photos (if defective)

We will provide return instructions once your request is reviewed.

9. Refund Processing

  • Approved refunds will be processed within 7–14 business days
  • Refunds will be issued via the original payment method
  • Shipping fees are non-refundable unless the return is due to a defect

10. Limitation of Liability (Protecting You)

  • Bloom Harmony is not liable for:
    • Damage caused by misuse, improper cleaning, or normal wear and tear
    • Allergic reactions (customers should ensure suitability before use)
  • All products must be used in accordance with care instructions

11. Policy Supremacy Clause

Nothing in this policy limits or overrides your rights under South African law. Where this policy is silent, the CPA applies.

Why this protects you (important)

This policy:

  • Fully complies with CPA minimum standards (so you don’t get into legal trouble)
  • Limits unnecessary returns (no “change-of-mind” obligation)
  • Protects hygiene-sensitive products (critical for makeup tools)
  • Gives you inspection rights before refunds
  • Shifts return costs to customer where legally allowed

    Cancellation Policy

    Thank you for shopping with us. We aim to process and ship orders quickly, but we understand that sometimes you may need to cancel an order.

    Order Cancellations

    • Orders may be cancelled only before they have been processed or shipped.
    • To request a cancellation, please contact us as soon as possible with your order number.
    • Once an order has been shipped, it can no longer be cancelled.

    Refunds for Cancelled Orders

    • Approved cancellations will be refunded to the original payment method.
    • Please allow several business days for the refund to appear, depending on your payment provider or bank.

    Non-Cancellable Orders

    The following orders may not be cancelled:

    • Orders already shipped or fulfilled
    • Custom, personalized, or made-to-order products
    • Digital products or downloadable items (if applicable)

    Right to Refuse Cancellation

    We reserve the right to refuse cancellation requests that do not meet the conditions outlined in this policy.

    Contact Us

    If you need help with a cancellation request, please contact us through the contact information provided on our store website.[bloomharmony2@gmail.com]