Shipping policy

BLOOM HARMONY – SHIPPING POLICY (South Africa)

1. Overview

Bloom Harmony partners with Aramex (Store-to-Door service) to deliver woman's beauty products across South Africa. We aim to ensure reliable and timely delivery while complying with applicable consumer protection laws.

2. Shipping Timeframes

  • Processing Time: 1–3 business days (excluding weekends and public holidays)
  • Delivery Time: 8–11 business days after dispatch

Total estimated delivery time: 8–13 business days

Please note: These are estimates, not guaranteed delivery dates.

3. Shipping Method

All orders are shipped via:

  • **Aramex Store-to-Door courier service
  • Door-to-door delivery within South Africa

Tracking details will be provided once your order has been dispatched.

4. Delays & Liability

While Bloom Harmony works to meet the stated delivery timeframes, delays may occur due to:

  • Courier issues
  • High shipping volumes
  • Weather conditions
  • Public holidays
  • Incorrect delivery details provided by the customer

To the extent permitted by South African law:

  • Bloom Harmony is not liable for delays caused by third-party courier services, including Aramex
  • Delivery timeframes are estimates only and not guaranteed

However, nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008, including your right to receive goods within a reasonable time.

5. Incorrect Address & Failed Delivery

  • Customers are responsible for providing accurate delivery information
  • If an order is returned due to an incorrect address or failed delivery:
    • Reshipping costs will be for the customer’s account
    • Refunds (if applicable) may exclude shipping fees

6. Delivery Issues

If your order:

  • Has not arrived within 14 business days, or
  • Is marked as delivered but not received

Please contact us at:
Email: [bloomharmony2@gmail.com]

We will investigate with Aramex and assist where possible.

7. Risk & Ownership (Important Legal Protection)

Ownership and risk in the goods pass to you upon delivery.

Bloom Harmony is not responsible for:

  • Loss or theft after confirmed delivery
  • Parcels left unattended at the delivery address

8. Damaged Parcels

If your parcel arrives visibly damaged:

  • Notify us within 48 hours of delivery
  • Provide photos of packaging and contents

We will assist in resolving the issue in line with the Consumer Protection Act 68 of 2008

9. Contact Information

For all shipping-related queries:
Email: [bloomharmony2@gmail.com]

Important Legal Note (for you)

Your clause about delays is partially enforceable:

  • You can say you’re not liable for courier delays
  • But you cannot override CPA rights — if delivery is unreasonably late, customers can still cancel and request a refund